Terms of service

Rivo Terms of Service

Effective Date: May 1, 2026

Welcome to Rivo! These Terms of Service govern your use of our website (rivo.com), mobile app (if any), and all related services. By accessing or using our site, you agree to be bound by these Terms.

1. Acceptance of Terms

By using Rivo, you confirm that you are at least 18 years old or have parental/guardian consent. If you do not agree to these Terms, please do not use our services.

2. Use of Our Services

You may use Rivo only for lawful purposes and in accordance with these Terms.
You agree not to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems

3. User Accounts

You may need to create an account to place orders or access certain features.
You are responsible for keeping your account information (including password) confidential and secure.
You must notify us immediately of any unauthorized use of your account.

4. Orders and Payments

All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for any reason (e.g., suspected fraud, pricing error, or stock issues).
Payment must be made in full at checkout. Prices are in £ GBP and include applicable VAT.
We use secure third-party payment processors. We do not store full credit card details.

5. Shipping and Delivery

Shipping times are estimates only. We are not responsible for delays caused by carriers or customs.
Please refer to our Shipping Policy for full details.

6. Returns, Refunds, and Cancellations

All returns and refunds are governed by our Return and Refund Policy.
Cancellations are subject to our Purchase Options & Cancellation Policy.

7. Intellectual Property

All content on Rivo (text, images, logos, graphics, product designs) is owned by Rivo or its licensors and protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or create derivative works without our prior written consent.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy (to be added) for details on how we collect, use, and protect your information.

9. Limitation of Liability

To the fullest extent permitted by law, Rivo shall not be liable for any indirect, incidental, special, or consequential damages.
Our total liability shall not exceed the amount you paid for the specific product(s) in question.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.
We will post the updated date at the top of this page.

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.