Contact information
Here's your updated **Contact Us** page/policy for **Rivo**, with the correct email and no phone number:
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**Rivo Contact Us**
**Effective Date:** May 1, 2026
We’re here to help! At **Rivo**, customer satisfaction is our top priority. Feel free to reach out anytime.
### 1. Customer Support Hours
- **Monday – Friday**: 9:00 AM – 6:00 PM (UK Time)
- **Saturday**: 10:00 AM – 4:00 PM (UK Time)
- **Sunday & Public Holidays**: Closed
We aim to reply to all messages within **24–48 hours** on business days.
### 2. How to Contact Us
| Inquiry Type | Best Way to Contact | Email Address |
|-------------------------------|------------------------------|--------------------------------|
| General & Order Questions | Email or Live Chat | emmanuelashaye4@gmail.com |
| Returns & Refunds | Email | emmanuelashaye4@gmail.com |
| Product Information | Email or Live Chat | emmanuelashaye4@gmail.com |
| Technical Support | Email | emmanuelashaye4@gmail.com |
| Press / Partnerships | Email | emmanuelashaye4@gmail.com |
### 3. Preferred Contact Methods
**1. Email** (Recommended)
📧 **emmanuelashaye4@gmail.com**
**2. Live Chat**
- Available directly on our website **rivo.com** during support hours for instant help.
**3. Social Media**
- Instagram: @rivo
- TikTok: @rivo
- X (Twitter): @rivo
*(We monitor social media, but email is best for order-specific or urgent requests.)*
### 4. What to Include When Contacting Us
- Your **Order Number** (if you have one)
- Full Name and Email Address
- Clear description of your question or issue
### 5. Response Time
- **Live Chat**: Immediate during business hours
- **Email**: Within 24–48 hours (faster for urgent matters like returns or damaged items)
Thank you for shopping with **Rivo**!
We truly appreciate your messages and will get back to you as soon