Cancellation policy
Rivo Purchase Options & Cancellation Policy
Effective Date: May 1, 2026
This policy explains your options when placing an order and how to cancel it if needed.
1. Purchase Options
We accept the following payment methods:
- Credit / Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay / Google Pay
- Shop Pay (if available)
- Klarna / Clearpay (Buy Now, Pay Later – where offered)
All prices are shown in £ GBP and include VAT where applicable. Prices may change without notice, but once your order is placed, the price is locked in.
2. Order Confirmation
- You will receive an order confirmation email immediately after checkout.
- This does not mean your order has been shipped — it only confirms we received it.
- We will send a separate shipping confirmation email with tracking once your order leaves our warehouse.
3. Cancellation Policy
You can cancel your order free of charge in the following cases:
| Time / Situation | Can Cancel? | Refund Type |
|---|---|---|
| Before order is processed | Yes | Full refund |
| Within 1 hour of placing the order | Yes | Full refund |
| After processing / packing begins | No | May be subject to restocking fee |
| Once order has shipped | No | Must wait for delivery and return (see Return Policy) |
- To cancel, please contact us as soon as possible at emmanuelashaye4@gmail.com with your order number.
- If your order has already been shipped, cancellation is no longer possible. You can refuse delivery and request a return instead.
4. Failed or Declined Payments
- If your payment fails, your order will not be processed.
- We will notify you by email. You can then update your payment details and try again.
5. Changes to Orders
- Small changes (e.g. address correction) may be possible if requested immediately.
- Once processed, we cannot change or add items to an existing order.
6. Questions?
If you have any questions about your order or this policy, please email us at emmanuelashaye4@gmail.com.
Thank you for choosing Rivo!